19th August 2017

If we book tickets in advance, can they be collected on the day?

Yes, but you may have to queue

Can my tickets be refunded if I am unable to attend on the day?

Tickets are non-refundable, non-returnable, and non-transferable. The non-transferable rule is in place to help us stamp out organised touting.

When will the tickets be sent out?

We aim to start sending tickets out at the end of June.

Will we be able to purchase tickets on the gate?

If there are any tickets available they will be sold at the main box office which accepts cash, credit or debit cards.

Will we be able to purchase tickets on the gate?

If there are any tickets available they will be sold at the main box office which accepts cash, credit or debit cards.

Is my information secure if I buy tickets online?

Hardwick Live website is a secure web site and all patron details are submitted over the internet using the highest level of commercial encryption currently available (128-bit SSL). All our secure pages are clearly labelled with a URL (address or location) that begins https:// and a padlock symbol appears in the status bar at the bottom of your browser window.

What Artist’s are playing?

Please go to our line up page for our full list of act’s and attractions

How long will each artist perform for?

The length of each set will vary. Some will be as long as 75 minutes, others will be an hour and some will be 30 minutes.

What are the Event opening times and running order?

Provisional timings are as follows: Friday 18th The gates to the event will open at 4:00pm – Saturday 19th The gates to the event open at 12:00pm and the first act will appear on stage at approximately 12:30pm

Is there parking at Hardwick Live and will I need to pay for it?

Car park tickets will be available upon arrival at the carpark priced £5.00 cash only, we have a very large car park with plenty of spaces available. 

Can I bring a picnic?

Food and Drinks are NOT allowed at Hardwick Live. Our stewards and security have been instructed to stop anything resembling a cooler box / picnic basket, even bags of food/drink into the Event - please do not attempt to bring these into the Event, As these will be confiscated at the main entrance.

Can I bring alcohol to Hardwick Live?

No. Only sealed 500ml plastic bottles containing water will be allowed in.

Will there be any covered areas if it rains?

There are some of covered areas. However this is an outdoor event.

Can I bring my dog to Hardwick Live

Unfortunately dogs are not allowed anywhere on site apart from guide dogs for the blind. This is a condition of our Public Entertainment Licence.

Will I be able to re-enter the site if I leave during the day?

We hope you won't want to, and we try to ensure you won't need to. However, everyone entering the site will be issued with a wrist band and they will need to show this if they wish to leave and re-enter the site at any time.

Will there be seating?

The event is all standing and it is not possible to book seats, or to bring chairs to this festival.

Can we take our own chairs?

People tend to stand to watch the acts on the main stage. We therefore don't allow people to bring chairs into the site as it would be a safety issue. However, you may bring rugs or shooting-sticks, so you needn’t be on your feet all day. Various bars and catering areas will have some seating available.

Can we bring a wind break or sun tent into the arena?

No – In case of an emergency we would need to evacuate the arena as quickly and as safely as possible. Clambering over tents, wind breaks etc would hinder a fast exit and therefore put lives at risk. If you are concerned about protecting yourself or your children from the sun (should we be lucky enough to get some!), please make sure you bring plenty of sun cream and hats.

Will there be ATMs at Hardwick Live?

There will be no ATM machines on site, you will be able to pay for Drinks with a debit or credit card, we won’t be able to offer cash back. So make sure you bring cash with you for Food.

Will there be wheelchair access / disabled facilities?

We try to make the festival as accessible as possible to those with special needs. The disabled car park will be the closest car park to the arena, but please note it is still some way (across grass) to the main arena, as dictated by the site. There are disabled toilet facilities in the arena. If you have particular needs, get in touch with us in advance. We'll do our best to help.

Please contact us at support@hardwicklive.co.uk

I'd like to volunteer to help at Hardwick Live?

We’re looking for friendly, enthusiastic people age 21 or over to be stewards at this years Hardwick Live. This is an ideal opportunity for anyone who would like to get involved with the festival and experience what it’s like behind the scenes. The role of stewarding mainly involves giving information to the public at the event: it’s a really important position because you will be the main point of contact between the festival and the public, so we need lots of happy, smiley people!

We recruit people on a voluntary basis, which means that you won’t be paid anything, but you will get a free l ticket, plus one free meal. Since volunteer stewards are not on duty any longer than Five hours, this means that you’ll get time off to enjoy the event.* It’s really good fun being a steward – it’s sociable because you’ll get to meet lots of other like-minded people, and you’ll see some great music.

You will need to upload a passport style photo, you are also required to pay a deposit of £40.00 to secure your place, which will be returned to you if you are not accepted, cannot make the festival or once you complete your shift

We can’t guarantee you will be able watch your favourite bands – it all depends on what shift you’re allocated!

Apply Now

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16th - 19th November 2017

Back in Durham for the fifth time, artists from around the world will illuminate the city in delightful and unexpected ways, with a series of light installations to explore.

Find Out More

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